Returns, Cancellation & Warranty Policy:
We will not accept any product returns without a "Returned Goods Authorization" number (RGA #) issued by our Customer Service Department in advance. ANY item returned to us without the RGA number clearly written on the outside of the carton will not be accepted and/or may not be correctly identified, logged, or tracked. This will result in an undue delay of credit being issued or in credit denial. We are not responsible for goods lost in transit.
All requests for product returns must be made within 30 days of invoice date.
If you receive a product that is damaged in transit/shipping PLEASE notify our Customer Service Department immediately . We will arrange to have the item picked-up by the shipper at no expense to you, for return to the appropriate location. Do NOT ship it back at your expense.
Received Wrong Item
If you receive an incorrect item due to our error please contact our Customer Service Department for an RGA Number and specific return instructions. No re-stocking fee or additional charges are assessed for incorrectly shipped parts. We will promptly ship the correct replacement item and credit your account upon receipt of the mis-shipped goods.
Return requests for all "Other Reasons"
PLEASE notify us immediately , upon receipt of goods. Depending on the item or circumstances under which the item is being returned you may be assessed up to a 20% restocking charge. All items must be in re-salable and new/unused condition and in the original packaging, as received by you. You are responsible for all shipping costs & insurance.
We strive to provide our customers with quality items at competitive prices.
Due to the very competitive nature of online selling, we can not give refunds or credits if prices go down any more than we would expect you to send us more money if our prices go up.
Prices and s&h costs in effect at the time of purchase are firm.
If you wish to cancel an order please call our Customer Service Department immediately! Failure to do so may result in penalties as noted below.
Order Cancellation Fee and Shipping Charge Liability Notice.
In the event you cancel an order after your credit card transaction has been successfully processed and after the merchandise has been shipped, you will be charged a 5% Processing Fee. You are liable for all shipping charges incurred in the transaction even if you do not accept delivery of the merchandise. This liability includes the outbound S&H charge on your original order and all other costs we may incur to have the item(s) returned to our location or point of origin.
In the event you cancel an order after your credit card transaction has been successfully processed but before the merchandise has been shipped, you may be charged a 5% processing fee. This covers the transactional expenses/fees incurred to debit and credit your account.
Due to the vast array of products supplied by many different manufacturers, Factory Warranty Policies will vary. If you have questions about any particular item's warranty, please call or e-mail our Customer Service Department for details before purchasing. We'll be glad to answer all your questions .
Once your item is placed in service and you experience a problem or suspect it to be "defective" you may file a warranty claim directly with the appropriate Manufacturer. Most manufacturers offer Product Replacement or Repair, at their discretion. Please retain "Proof of Purchase" documentation. It is required should you ever need to file a Warranty Claim. "Proof of Purchase" can be your credit card statement purchase record or the electronic invoice we send to your e-mail address upon order confirmation. As stated above, your purchase is covered under the applicable Guaranty or Warranty Policies as issued by the respective Manufacturer of that item, as available to the general public. No other Guaranty or Warranties are expressed or implied.
We will not accept, honor, or be responsible for "Labor Claims" or "Labor Reimbursements" of any kind. Any/All parts, tools and accessories are sold and warranted on a "replacement of part only" or "credit of cost of part only" basis. This policy applies to all merchandise sold on all web sites owned and operated by Radiator Connection.
Once we have issued the "RGA" number, if you are shipping an item back to Radiator Connection, please ship via UPS, Fed Ex or other method by which you can verify proof of shipment and receipt of goods. This is for your protection in the unlikely event that your item is lost in transit. If we do not receive your return we can not credit your account. No items containing gasoline, oil, or other flammable and/or hazardous materials will be accepted for return. No exceptions.